Discover how City-Com by Incotel Group are helping Canadian colleges and universities improve campus safety with smart technologies like CATIE, mass notification, access control, and cameras Building Safer, Smarter Municipalities with City-Com by Incotel Group.
Across Canada, cities, towns, and municipalities are increasingly focused on enhancing safety, streamlining communication, and improving responsiveness. Whether it’s protecting public buildings, ensuring clear communication between departments, or responding to emergencies, reliable technology plays a critical role in keeping communities connected and secure.
City-Com by Incotel Group is proud to be a trusted partner to municipalities, providing end-to-end solutions that strengthen safety, communication, and operational efficiency. From access control and camera systems to emergency response, telephony, paging, and cabling infrastructure, we design and install systems that support the needs of modern communities.
Strengthening Security with Access Control and Camera Systems
Public buildings such as municipal offices, public works yards, recreation centres, and libraries see countless visitors daily. Securing these spaces without disrupting accessibility is essential.
City-Com by Incotel Group provides integrated access control systems that allow municipalities to manage who enters facilities, monitor activity in real time, and protect both staff and assets. Our systems can be scaled to cover multiple buildings and departments, offering flexibility and centralized control.
In addition, our high-definition camera systems deliver visibility across public spaces, parking lots, and facilities helping deter vandalism, monitor events, and support law enforcement if incidents occur. Whether you need a few cameras or a city-wide surveillance solution, City-Com by Incotel Group ensures reliability and clarity when it matters most.
Seamless Communication: Hosted and On-Premise Telephony Solutions
Effective communication is vital to public service. From front-line departments to administrative offices, municipalities depend on phone systems that are reliable and easy to manage.
City-Com by Incotel Group offers both hosted (cloud-based) and on-premise telephony systems, tailored to your organization’s size, budget, and connectivity needs. Our hosted solutions allow for easy scalability and remote work flexibility, while on-premise systems provide complete local control and robust performance.
With City-Com by Incotel Group, your teams can connect efficiently across departments, improving collaboration and citizen response times, whether they’re in the office, out in the field,or working remotely.
Centralized Call Centre Solutions for Municipal Operations
Residents expect timely and helpful responses when contacting their local government—whether it’s about permits, utilities, or public safety. A centralized call centre system helps ensure every call is answered efficiently and routed to the right department.
City-Com by Incotel Group designs call centre platforms that integrate seamlessly with municipal systems, allowing staff to manage inquiries, dispatch services, and track call metrics. With clear reporting and call-handling tools, municipalities can better serve citizens while improving internal coordination.
Rapid Emergency Response and Mass Notification Systems
In times of crisis—such as severe weather, fires, or public safety threats; fast, accurate communication is critical. City-Com by Incotel Group provides emergency response and mass notification systems that help municipalities alert employees, responders, and the public in real time.
These systems can integrate with existing telephony, paging, and security infrastructure, ensuring messages reach everyone through multiple channels, phones, speakers, computers, or mobile devices. With customizable alerts and escalation paths, municipalities can respond quickly and confidently when every second counts.
Paging and Public Address Systems for Community Safety
Municipal facilities, public works garages, and recreation centres benefit from paging and public address systems that make quick communication possible. Whether it’s announcing a visitor, sending an urgent alert, or coordinating maintenance crews, City-Com by Incotel Group installs paging systems that are clear, reliable, and easy to use.
Our paging solutions can also be tied into your emergency systems ensuring that when alerts need to go out, they’re heard everywhere instantly.
Expert Cabling and Infrastructure Support
Behind every reliable communication or security system is a strong foundation of network cabling. City-Com by Incotel Group certified technicians provide full cabling services from design and installation to testing and maintenance. Whether you’re upgrading a municipal building or connecting multiple sites, we ensure your data and communication infrastructure is built to last.Our cabling supports not only phones and data but also security systems, access control, paging, and cameras helping municipalities operate with reliability and confidence.
Your Partner in Municipal Connectivity and SafetyCity-Com by Incotel Group understands the challenges that cities, towns, and municipalities face balancing budgets while ensuring safety, efficiency, and reliable service delivery. That’s why we take a consultative approach, working closely with your team to design integrated systems that fit your unique operational needs. From design to installation and ongoing support, we’re committed to helping you build a safer, smarter, and more connected community.
Let’s Work Together to Secure and Connect Your Municipality.
Reach out to City-Com by Incotel Group today to learn how we can help modernize your communication, security, and emergency response systems empowering your staff and protecting your citizens.
Systems that protect students and staff.
A Connected Approach to Campus Safety
Across Canada, colleges and universities are prioritizing the safety of their students, faculty, and staff. As campuses expand and evolve, the need for reliable, integrated safety and communication systems continues to grow.
At City-Com by Incotel, we understand that campus safety is about more than technology—it’s about creating peace of mind. From bullying prevention to emergency preparedness, we help educational institutions deploy smart, connected systems that protect their communities and ensure everyone feels secure.
Smarter Surveillance with Modern Camera Systems
Security begins with visibility. Today’s camera systems offer high-definition clarity, intelligent analytics, and remote access, allowing security teams to monitor activity and respond quickly to potential threats.
Whether overseeing dormitories, parking lots, or common areas, modern cameras provide more than just footage, they deliver real-time awareness. Intelligent motion detection, heat mapping, and behavioural analytics all help prevent incidents before they happen.
Controlled Access for Safer Movement
With thousands of students, staff, and visitors moving through campus every day, access control is essential. Advanced systems simplify entry for authorized users while protecting sensitive areas such as labs, residences, and administrative offices.
From keycards and fobs to mobile credentials and biometric options, these systems make access secure and seamless. Integrated reporting tools also give administrators clear oversight of building activity.
Campus-Wide Alert Systems: Rapid Response When It Matters Most
Emergencies require fast, clear communication. Whether responding to a weather event, security threat, or medical situation, campus alert systems ensure everyone receives the same message instantly.City-Com by Incotel Group provides alert platforms that deliver messages simultaneously to phones, computers, intercoms, and digital displays. These alerts reduce confusion, improve coordination, and help save lives when seconds count.
Mass Notification: Reaching Everyone, Everywhere
When a critical situation unfolds, the ability to reach thousands of people in seconds can make all the difference. That’s where mass notification systems come in.City Com’s mass notification solutions allow institutions to send urgent messages to every student, staff member, and visitor, no matter where they are on campus or which device they’re using. Messages can be broadcast through multiple channels at once, including:• Text messages and mobile push alerts• Campus-wide PA systems• Email and desktop pop-ups• Digital signage and interactive kiosksThese systems integrate seamlessly with CATIE, allowing administrators to deliver timely updates and actionable instructions in real time. Whether alerting students to shelter in place, lock down, or evacuate, mass notifications ensure clarity, speed, and consistency during emergencies.Beyond crisis management, mass notification tools can also be used for routine communications, such as event reminders, class cancellations, or weather advisories, helping campuses stay connected day to day.
The CATIE Advantage: Accountability and Awareness Across Campus
One of the most powerful safety tools for modern education is Status Solutions’ CATIE (Communication and Awareness Tool for Information and Education) A platform that transforms how campuses manage safety and communication.
Emergency Preparedness and Evacuation:
CATIE ensures that every student and staff member is accounted for during an evacuation.Administrators can instantly see who has checked in, identify anyone missing, and coordinate response teams in real time.
Alerts and Notifications:
CATIE pushes alerts directly to smartphones and connected devices, keeping students informed of lockdowns, severe weather, or urgent campus updates, no matter where they are.
Anonymous Bullying Reports:
Safety also means emotional well-being. CATIE empowers students to report bullying, harassment, or concerning behaviour anonymously, helping schools intervene early and maintain a supportive culture of respect and trust.
Reliable Telephony for Seamless Communication
Behind every safety system is dependable communication. City Com’s telephony solutions; whether hosted or on-premise help departments stay connected, coordinate responses, and manage daily operations.Integrated with alert and access systems, modern telephony ensures consistent communication even during emergencies or network interruptions.
Building a Culture of Safety and Trust
Technology is most powerful when paired with a culture of care. With integrated systems for security, communication, and awareness, campuses can create environments where students and staff feel safe, supported, and confident.City-Com by Incotel Group are proud to partner with educational institutions acrossCanada to deliver customized safety solutions that combine innovation with reliability.
Let’s Make Campus Safety Smarter
At City-Com by Incotel Group, our mission is simple: to help you protect what matters most, your people, your property, and your peace of mind.
Let’s start a conversation about how technology can strengthen your campus safety strategy