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Case Study

Retail Store

 

Project: Telephone System, Structured Cabling
Installed System: Panasonic
Covered Sites: 40 sites
Number of Phones: 1,200 phones

Context

Retail with 4-5 locations, grew to 40 + locations

  • Required a phone system and cabling infrastructure

Project Objectives

  • Customer was installing refurbished Nortel systems
  • New Panasonic phone system with department and wireless phones
  • Efficiency Improvement: Optimize call management 

Solution

  • Panasonic: Chosen for its reliability, flexibility, and wireless handhelds
  • Cat5e voice, data and Camera cables approximately 200 + per location

Implementation

The implementation of the Panasonic system followed several key steps:

  • Audit of Existing Systems: A thorough audit of the existing systems was conducted to understand the specific needs of each facility.
  • Planning and Design: A detailed planning phase allowed for the design of a custom solution, integrating best practices in telecommunications.
  • Installation and Configuration: Equipment was installed and configured at each site, with particular attention to minimizing service interruptions.
  • Training: Comprehensive training was provided to technical staff and end-users to ensure smooth adoption of the new system.
  • Continuous Support: Ongoing technical support was established to quickly resolve any issues and ensure optimal system performance.

Results

  • Cost Reduction: Lower maintenance costs, the elimination of legacy Nortel systems
  • User Satisfaction: started with cabling and now we install their phone systems as well

Conclusion

The customer moving to one Vendor for cabling infrastructure and communication systems allowed for a repeatable process. With 3-5 new stores a year, the customer can rely on the fact that each store will be completed with the desired cabling and communications in time for the store grand opening

Opinion

The standardization of the Panasonic phone system and 1 vendor for cabling infrastructure gives the customer a reliable solution for each new store and reliable repeatable process eliminating surprises in the construction phase to the store opening

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