Contact Center Solutions

Our advanced phone system solutions for large businesses ensure efficient call control, robust functionalities, and flexible deployment options, delivering substantial time and cost savings. Tailored to fit any company size, our systems promise a superior user experience and long-term business benefits in today’s demanding environment.

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MiContact Center Business

Omnichannel Customer Experience Management Platform

One-third of the population is comprised of millennials and there are nearly 5 billion mobile phone users in the world. These shifts have brought new challenges to the way your business delivers customer experience. 90 percent of consumers check your website before interacting with your company, and most customers would rather interact through digital channels like SMS, email, chat, chatbots and social media.

Mitel’s MiContact Center Business platform is designed to give your customers the freedom to interact with you on their preferred device, using the media that works best for them while giving agents and supervisors the tools to manage today’s omnichannel customer journeys.

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AI-Powered Virtual Agent

Improve your customer experience & operational
efficiency with human-like conversational AI

Your customers want to self-serve in a natural,
conversational way. AI-powered Virtual Agents and
Agent Assist make the contact center experience
more satisfying for your customers and more
productive for your human agents. Move the metrics
that matter—increase CSAT and improve deflection
and resolution rates, all while decreasing average
handle times and cost.

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