Senior Living : Nurse Call Systems

Nurse call systems from City-Com by Incotel Group enable residents to quickly alert staff with a button or voice command. These systems enhance resident satisfaction, streamline staff workflow, and improve overall care in senior living long-term care facilities, assisted living and memory care.
Status Solutions

Sara (Situational Awareness and Response Assistant)

A centralised tracking, alerting, and reporting system called SARA integrates current alarm and clinical communication systems. Many things can go wrong in a healthcare setting because there are so many individuals and things to take care of. The administration of care delivery from admission through discharge is improved by this situational awareness technology because it is simpler to evaluate, prioritise, and react to alerts more quickly.

Alerts for Every Emergency Scenario

Our advanced nurse call solutions do more than answer a button press. They anticipate needs. If a resident trips or wanders, staff are instantly alerted. Notifications go straight to your computer or mobile device, wherever you are. It’s smart, proactive safety that gives residents freedom and families peace of mind.
Nurse Call Systems

Poltys Direct Care Connect Ex

The wireless sensor call from Poltys, Direct Care Connect (DCC), was created for the full spectrum of eldercare and senior housing. It offers improved workflow management, better safety shift care, happier seniors, and lower costs. Poltys Direct Care Connect (DCC) reduces the amount of time it takes to respond to patient station calls by giving priority to alarm warnings that require prompt carer assistance. Also, Poltys Direct Care Connect (DCC) enables carers to phone the resident back rather than going to his or her room.

Integration

Streamlined and Simple Integration With Your Systems

At City-Com, part of the Incotel Group, we’re proud to bring trusted Wireless Nurse Call Systems to senior living communities across Canada.
Our flexible solutions are designed to support caregivers and enhance resident safety, comfort, and independence. From call monitoring and mobile notifications to real-time location, panic alerts, and smart bed integration, everything works seamlessly together.The result is proactive safety and peace of mind for residents, families, and staff alike.

Mass Notification Ensures Critical Messages Reach the Right People Instantly

Alerts can be delivered by text, email, phone, overhead display, or mobile app, keeping everyone connected.Whether it’s an emergency, a weather alert, or a daily update, communication is fast and reliable.
A single platform that improves safety, streamlines operations, and builds confidence across your organization.

Wander Management Solutions Help Protect Residents while Preserving Independence

If someone attempts to leave a safe area, staff are instantly alerted through mobile devices or consoles.Discreet monitoring reduces risk without restricting freedom of movement. The result is greater safety, confidence for caregivers, and peace of mind for families.

Keeping Residents Safe with Access Control and Video Surveillance

Cameras in senior living communities play a crucial role in ensuring the safety and well-being of residents. Strategically placed video surveillance helps monitor common areas, entrances, and hallways, allowing staff to respond quickly to emergencies, prevent unauthorized access, and reduce the risk of falls or accidents. When integrated with other safety systems, cameras provide real-time visibility, support incident documentation, and enhance peace of mind for both residents and their families. Modern systems are designed to balance security with privacy, ensuring a safe and comfortable environment for all.

Access control in senior living communities is essential for protecting residents, staff, and sensitive areas. By using keycards, fobs, or biometric systems, communities can limit entry to authorized personnel and residents, reducing the risk of unauthorized access. Access control systems can also track movement throughout the facility, alert staff to unusual activity, and integrate with emergency response protocols. This technology not only enhances security but also promotes a safe, well-managed environment where residents can feel confident and independent.

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