Running a business in Quebec comes with unique challenges—and managing your communication costs shouldn’t be one of them. From navigating bilingual client expectations to keeping remote teams connected, small and medium-sized enterprises (SMEs) need a phone system that works as hard as they do.
Yet many Quebec-based companies are still stuck with outdated legacy phone systems that are costly, rigid, and offer little in the way of features. These systems not only hurt the bottom line—they can also impact customer service, team productivity, and your company’s ability to grow.
Connexio for Business, a division of Montreal-based Incotel Group, is helping local businesses like yours transition to a smarter, more flexible approach. With reliable cloud-based VoIP phone systems, Connexio enables companies across Quebec to lower costs.
At the same time, we help improve call quality, and access the modern communication tools companies need to succeed—all backed by a local support team that truly understands the Quebec market.
The High Cost of Traditional Phone Systems
Traditional landline phone systems were built for a different era—one where businesses operated from a single location and the concept of mobile or remote work was rare. Today, many of those systems are falling short.
Monthly bills with fluctuating fees, hardware maintenance, long-distance charges, and technician visits all add up. Most SMEs don’t realize how much they’re spending until it’s too late.
Worse, these legacy systems offer little flexibility. Need to add a new extension for a growing team? Expect delays and extra fees. Want to access your voicemail remotely? Not without jumping through hoops.
In an economy where every dollar counts, this outdated infrastructure is holding businesses back. Maybe your company is facing this scenario?
Understanding Quebec’s Unique Business Environment
Quebec isn’t just another province—it has its own cultural, linguistic, and economic identity. Businesses here operate in a bilingual environment, serve diverse communities, and often prioritize relationships and trust over transactional sales models. Communication isn’t just a function—it’s a reflection of how companies build and maintain those relationships.
That’s where Connexio stands out. As a Montreal-based provider, Connexio understands these nuances. Our systems are designed to accommodate the bilingual nature of doing business in Quebec.
Auto-attendants and voicemail greetings can easily be set up in both French and English. Support is always available in either language, and there’s no need to explain the basics of your market to an offshore agent unfamiliar with the local context.
This local-first approach ensures that every interaction—from internal meetings to client calls—feels smooth, professional, and on-brand.
What Is an SME—and Why Are They Hit Hardest?
An SME, or small to medium-sized enterprise, is typically defined as a company with fewer than 500 employees. In Quebec, SMEs account for over 99% of all businesses and play a critical role in driving innovation, creating jobs, and sustaining local economies.
But unlike large enterprises, SMEs often have tighter budgets, smaller teams, and less access to in-house IT support. This makes them especially vulnerable to high communication costs, inefficient systems, and the limitations of legacy infrastructure.
Connexio’s cloud-based platform is specifically built with SMEs in mind. It offers enterprise-grade tools at a fraction of the cost, with no need for expensive hardware or on-site technicians. Everything is hosted in the cloud and managed by Connexio’s team, allowing businesses to focus on what they do best.
How Cloud VoIP Solves the Problem
Voice over IP (VoIP) technology allows calls to be made over the internet instead of traditional phone lines. When paired with cloud hosting, VoIP offers a flexible, cost-effective, and highly scalable solution for business communication.
With Connexio, companies get:
- Predictable monthly billing with no hidden fees
- Unlimited local and long-distance calling in Canada and the U.S.
- Crystal-clear call quality
- Support for both desk phones and mobile devices
- Built-in features like call forwarding, voicemail-to-email, conferencing, and more
There’s no need for clunky hardware, and scaling your phone system is as simple as adding a new user in the platform dashboard. Whether you’re opening a new location or expanding your remote team, Connexio makes it easy to stay connected.
Real Savings, Real Impact
It’s one thing to talk about savings—it’s another to deliver them. Businesses that switch to Connexio typically see reductions in their monthly communication costs of 30 to 50 percent. That’s not just a budget win—it’s money that can be reinvested into hiring, marketing, technology, or other growth areas.
In addition to direct cost savings, businesses also benefit from operational efficiencies. With features like voicemail delivered to email, auto-attendant routing, and mobile access, your team spends less time managing communications and more time serving customers.
For example, we helped a luxury hotel in Montreal modernize its telecommunications systems by replacing traditional PRI lines with SIP links.Additionally, we installed a VoIP telephony system, resulting in a 40% reduction in communication costs and improved call quality.
Easy Setup and Zero Disruption
One of the most common concerns businesses have is the perceived complexity of switching phone systems. No one wants to risk downtime, missed calls, or frustrated customers.
That’s why Connexio has developed a simple, turnkey onboarding process designed to make the transition seamless. From the first consultation to full deployment, Connexio handles:
- Assessment of your current phone system
- Porting of existing business numbers
- Equipment recommendations (if needed)
- Configuration of call flows, voicemails, and settings
- Training for your team
- Ongoing technical support
There’s no need to involve your IT department or invest in new infrastructure. Connexio’s team does the heavy lifting so you can stay focused on your business.
Features That Empower Teams and Impress Customers
Connexio’s platform isn’t just a phone system—it’s a communications hub. Here are just a few of the features available:
- Auto-attendant menus that route calls based on language or department
- Voicemail-to-email for easier message management
- Call forwarding to mobile numbers or remote workers
- Custom hold music or messaging
- HD audio for crystal-clear conversations
- Desktop and mobile softphone apps for working on the go
- Real-time call analytics and usage tracking
- Built-in conferencing and group call options
These tools help your team stay agile, responsive, and professional—whether they’re in the office or working remotely.
A Local Partner You Can Trust
Perhaps the biggest advantage of choosing Connexio is the human side. When you partner with Connexio, you’re not working with a faceless telecom giant. You’re working with a local business that values transparency, long-term relationships, and community success.
Connexio isn’t trying to be everything to everyone. It focuses on one thing: delivering reliable, affordable, and fully supported phone solutions to Quebec businesses.
And because Connexio is part of Incotel Group, you also get access to additional telecom expertise and services if and when your business needs them.
Looking for more information about the most advanced business communication tools? Contact us today, and we’ll find the right system to meet your needs.