Incotel-iSQ – Modernization of Hotel Telecommunications Systems 

Introduction  

Company Background: Incotel-iSQ is a leader in the telecommunications sector, specializing in the provision of advanced communication solutions for the hospitality industry. We serve around fifty prestigious hotel brands, providing VoIP telephony systems, point-of-sale (POS) systems, unified communications services, and robust network solutions. By replacing PRI technologies with SIP links, we help our customers achieve significant savings while simplifying their telecoms management.  

Case Study Focus: This case study aims to illustrate how Incotel-iSQ has helped hotels modernize their telecommunications systems, improve operational efficiency and achieve substantial savings. We’ll look at concrete examples, the challenges encountered, the solutions implemented, and the results achieved. 

Issues and challenges  

Hotel issues:  

• Fewer telephone bookings: With the advent of online booking, hotels are receiving fewer telephone bookings.  
• Use of Mobile Phones: Guests are increasingly using their cell phones in rooms, reducing the need for traditional telephone systems.  
• High costs of PRI technologies: PRI (Primary Rate Interface) technologies are costly to maintain and lack flexibility.  

Challenges for Incotel-iSQ:  

• Transition to SIP Links: Replace PRI systems with SIP links, while ensuring a smooth transition.  
• Systems Integration: Integrate new telephony systems with existing property management systems (PMS) and point-of-sale (POS) systems.  
• Technical support: Provide comprehensive technical support to ensure optimum use of the new systems.  

Solutions provided by Incotel-iSQ  

Replacement of PRI technologies with SIP links:  

• Installation of SIP (Session Initiation Protocol) links to replace traditional PRI lines.  
• SIP links offer greater flexibility, better call quality and lower costs.  

VoIP telephony systems:  

• Installation of modern VoIP telephony systems, integrated with SIP links for smooth, cost-effective communication.  
• Integration with PMS and POS systems for centralized communications management.  

Network and Unified Communications Solutions:  

• Design and installation of robust, secure networks tailored to the specific needs of hotels.  
• Provision of unified communication solutions enabling hotels to centralize their internal and external communications.  

Support and Maintenance:  

• Provision of 24/7 technical support to quickly resolve any problems and ensure optimum system performance.  
• Full training of hotel staff on new systems to ensure rapid and effective adoption. 

Case Studies  

Luxury Hotel – Example A :  

• Problem: The hotel was using expensive PRI lines and wanted to modernize its telephony systems.  
• Solution: Incotel-ISQ replaced the PRI lines with SIP links and installed a VoIP telephony system.  
• Result: Reduced communication costs by 40% and improved call quality, with a smooth transition thanks to ongoing technical support.  

Mid-range hotel – Example B :  

• Problem: Aging PRI systems were leading to high costs and inefficient communications.  
• Solution: Installation of SIP links and a VoIP telephony system, integrated with PMS and POS systems.  
• Result: Reduced communications costs, improved operational efficiency and simplified telecommunications management with a single supplier. 

Results and Global Impact  

• Cost savings: The replacement of PRI technologies with SIP links has enabled hotels to make significant savings on their communications costs.  
• Improved Communication: VoIP telephony systems and unified communication solutions have improved hotels’ internal and external communications, increasing efficiency and customer satisfaction.  
• Simplified Management: Having a single supplier for all telecoms services has simplified management for hotels, offering a single point of contact for support and maintenance.  

Conclusion  

Incotel-iSQ’s expertise in providing telecoms solutions for the hospitality sector has enabled many hotels to modernize their systems, improve operational efficiency and achieve substantial cost savings. By replacing PRI technologies with SIP links, and offering VoIP telephony systems and unified communications solutions, Incotel-iSQ has helped its customers simplify the management of their telecommunications, while improving the quality and flexibility of their services.   

This case study demonstrates the importance of investing in advanced, integrated telecommunications systems to meet the current and future requirements of the hotel market.