Privacy Policy

Effective Date: August 25, 2026

Incotel Group and its affiliated companies and brands (collectively, “Incotel Group,” “we,” “us,” or “our”) are committed to respecting the privacy of individuals and recognize the importance of appropriately managing and protecting personal information that you choose to provide to us.

This Privacy Policy explains how Incotel Group collects, uses, discloses, protects, and retains personal information when you visit our websites, communicate with us, request information or services, become a customer, or otherwise interact with us.

Our fundamental commitment remains simple: we will not share your personal information with third parties outside of our organization except where necessary to provide the services or information you have requested, operate our business, comply with applicable law, or otherwise as described in this Privacy Policy.

1. Scope of This Privacy Policy

This Privacy Policy applies to personal information collected by Incotel Group through our websites, online forms, email communications, telephone communications, sales and customer-service interactions, and in connection with the products and services we provide.

Incotel Group provides business telecommunications, IT, networking, cloud communications, internet, contact centre, surveillance, cabling, and related technology services. Depending on the service or interaction involved, additional terms or privacy notices may apply.

This Privacy Policy does not necessarily apply to information that is collected, used, or processed by third-party products, platforms, websites, applications, or services that we do not control. Those third parties are responsible for their own privacy practices.

2. What Is Personal Information?

For purposes of this Privacy Policy, “personal information” generally means information about an identifiable individual.

Depending on your relationship with Incotel Group, this may include information such as:

• Your name and contact information;
• Email address;
• Telephone or mobile number;
• Business address;
• Company name, position, and other business contact information;
• Information you provide through contact, quote, service, or other online forms;
• Information relating to your communications or correspondence with us;
• Customer account, billing, service, and transaction information;
• Information required to provide, maintain, troubleshoot, or support our services;
• Website usage and technical information, such as IP address, browser type, device information, and pages visited;
• Information contained in requests, inquiries, feedback, or support communications; and
• Other information that you voluntarily provide to us.

We generally do not seek to collect sensitive personal information through our public website. If such information is required for a particular service or business purpose, we will handle it in accordance with applicable privacy laws.

3. How We Collect Personal Information

We may collect personal information directly from you when you:

• Complete a form on our website;
• Request a quote, consultation, demonstration, or information;
• Contact our sales or customer-service teams;
• Request technical support or service;
• Communicate with us by telephone, email, or other means;
• Purchase or use our products or services;
• Apply for employment;
• Subscribe to communications from us; or
• Otherwise voluntarily provide information to Incotel Group.

We may also receive information from authorized representatives of your organization, service providers, business partners, or other sources where permitted by applicable law.

4. Information Collected Through Our Website

When you visit our website, certain technical information may be collected automatically. This can include information such as your IP address, browser and device type, operating system, referring website, pages visited, approximate geographic information, and information about how you interact with our website.

We may use this information to:

• Operate and maintain our website;
• Improve website performance and functionality;
• Understand how visitors use our website;
• Monitor and protect the security of our website;
• Diagnose technical problems; and
• Improve our services and online experience.

Where required by applicable law, we will obtain consent before collecting or using information through cookies or similar technologies for purposes that require consent.

5. Cookies and Similar Technologies

Our website may use cookies, pixels, analytics tools, and similar technologies.

Cookies are small files stored on your device that can help a website remember information about your visit and improve functionality.

We may use cookies and similar technologies for purposes such as:

• Essential website functionality;
• Website security;
• Understanding website traffic and usage;
• Improving website performance;
• Remembering preferences; and
• Measuring the effectiveness of our communications and marketing, where permitted.

You may be able to control or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of portions of our website.

Where required, we will provide appropriate notice and obtain consent for non-essential cookies or similar technologies.

6. Why We Collect and Use Personal Information

Incotel Group collects and uses personal information only for reasonable purposes connected with our business and our relationship with you.

These purposes may include:

• Responding to inquiries and requests;
• Providing quotations and proposals;
• Providing, installing, maintaining, and supporting products and services;
• Managing customer accounts and business relationships;
• Processing transactions and payments;
• Communicating with customers and prospective customers;
• Providing technical and customer support;
• Troubleshooting and improving our products and services;
• Managing service requests and appointments;
• Sending information about products, services, events, or other business communications where permitted by law;
• Improving our website and customer experience;
• Protecting our systems, networks, employees, customers, and property;
• Preventing fraud, misuse, or unauthorized access;
• Meeting contractual, regulatory, legal, and accounting obligations;
• Managing our business operations; and
• Other purposes that are disclosed to you at the time information is collected or that are otherwise permitted by applicable law.

We will not use personal information for purposes that are incompatible with the purposes for which it was collected without obtaining additional consent where required.

7. Consent

Where required by applicable law, Incotel Group will obtain your consent before collecting, using, or disclosing your personal information.

Depending on the circumstances, consent may be express or implied where permitted by law.

You may withdraw consent to certain uses of your personal information, subject to legal or contractual restrictions and reasonable notice. Withdrawing consent may affect our ability to provide certain products or services.

For example, if you no longer wish to receive marketing communications from us, you may unsubscribe using the instructions provided in the communication or contact us using the information provided below.

Withdrawal of consent does not affect the legality of processing that occurred before consent was withdrawn.

8. Disclosure of Personal Information

Incotel Group does not sell or rent personal information.

We will not share your information with third parties outside of our organization except as necessary to fulfill your request, provide our products or services, operate our business, or as otherwise permitted or required by applicable law.

For example, personal information may be shared with:

• Service providers that assist us with hosting, technology, communications, payment processing, customer support, website operations, or other business functions;
• Contractors or suppliers where necessary to provide requested services;
• Professional advisors, such as legal, accounting, or financial advisors;
• Telecommunications, technology, or other business partners involved in delivering a requested product or service;
• Government authorities, regulators, courts, or law-enforcement agencies where required or permitted by law; or
• A successor, purchaser, or other party involved in a corporate transaction, such as a merger, acquisition, financing, or sale of assets, subject to applicable privacy requirements.

When we use third-party service providers to process personal information on our behalf, we take reasonable steps to require appropriate privacy and security protections.

9. International or Cross-Border Processing

Some of our service providers, technology platforms, or business partners may process or store information outside the province or country in which you are located.

Where personal information is transferred outside Canada or otherwise subject to processing in another jurisdiction, it may be subject to the laws of that jurisdiction.

Incotel Group takes reasonable steps to ensure that personal information transferred to service providers or other third parties is handled in accordance with applicable privacy obligations and appropriate contractual or other safeguards.

10. Retention of Personal Information

We retain personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected, provide our services, maintain appropriate business and financial records, resolve disputes, enforce agreements, and meet our legal and regulatory obligations.

When personal information is no longer required, we will take reasonable steps to securely destroy, delete, or anonymize it in accordance with our policies and applicable legal requirements.

Retention periods may vary depending on the nature of the information and the purpose for which it was collected.

11. Protection of Personal Information

Incotel Group takes reasonable administrative, technical, and physical safeguards designed to protect personal information against loss, theft, unauthorized access, use, disclosure, alteration, or destruction.

These safeguards may include appropriate access controls, security procedures, employee practices, technical protections, and other measures appropriate to the sensitivity of the information.

However, no method of transmitting or storing information is completely secure. While we take reasonable precautions to protect personal information, we cannot guarantee absolute security.

If we become aware of a privacy incident involving personal information, we will assess and respond to the incident in accordance with applicable law, including any required notification obligations.

12. Accuracy of Personal Information

Incotel Group makes reasonable efforts to ensure that personal information in our custody or control is accurate, complete, and up to date for the purposes for which it is used.

You may request correction of personal information that you believe is inaccurate or incomplete, subject to applicable legal requirements.

13. Your Privacy Rights

Depending on where you live and the circumstances in which your information is collected, you may have rights regarding your personal information, including the right to:

• Request access to personal information we hold about you;
• Request correction of inaccurate or incomplete information;
• Ask questions about how your personal information is collected, used, or disclosed;
• Withdraw consent where applicable;
• Request deletion or destruction of personal information where permitted by law;
• Make a complaint regarding our handling of personal information; and
• Exercise any additional rights provided by applicable privacy legislation.

Certain exceptions and limitations may apply to these rights.

To make a privacy request, please contact us using the information provided in the “Contact Us” section below. We may need to verify your identity before responding to certain requests.

14. Marketing Communications

We may use personal information to communicate with existing or prospective customers about our products, services, events, news, and other business-related information where permitted by applicable law.

You may unsubscribe from marketing communications at any time by following the unsubscribe instructions contained in the communication or by contacting us directly.

Even if you opt out of marketing communications, we may continue to send you transactional, service-related, security, or other communications that are necessary to maintain our business relationship with you.

15. Third-Party Websites and Services

Our website may contain links to websites, applications, products, or services operated by third parties.

These third parties may have their own privacy policies and practices. Incotel Group is not responsible for the privacy, security, or content practices of third-party websites or services that we do not control.

We encourage you to review the privacy policies of third-party websites before providing them with personal information.

16. Business and Customer Communications

Because Incotel Group provides business telecommunications and technology services, certain services may involve the processing of information on behalf of our business customers.

Where Incotel Group processes personal information on behalf of a customer as part of providing a service, our role may be that of a service provider or processor rather than the organization determining the purposes for which the information is collected.

In those circumstances, the customer may remain responsible for determining the appropriate purposes and legal basis for collecting and using the information, and requests concerning that information may need to be directed to the applicable customer organization.

The specific privacy, security, retention, and data-processing obligations applicable to a particular service may also be governed by the applicable customer agreement or service terms.

17. Children’s Privacy

Our website and services are primarily intended for businesses and professional users. We do not knowingly seek to collect personal information from children for purposes unrelated to our business services.

If you believe that a child has provided personal information to us, please contact us so that we can review the circumstances and take appropriate action where required.

18. Employment Applications

If you submit personal information to Incotel Group in connection with employment opportunities, we may collect, use, and disclose that information for recruitment, employment, and human-resources purposes, as permitted by applicable law.

Additional privacy practices may apply to employees and applicants depending on the circumstances.

19. Privacy Complaints

Incotel Group takes privacy concerns seriously.

If you believe that we have not handled your personal information appropriately, we encourage you to contact us first so that we can review and address your concern.

We will investigate privacy complaints in a reasonable and timely manner and will communicate the outcome of our investigation to you, subject to applicable legal and confidentiality requirements.

You may also have the right to bring a complaint to the applicable privacy regulator.

20. Changes to This Privacy Policy

Incotel Group may update this Privacy Policy from time to time to reflect changes in our business practices, services, technology, legal requirements, or privacy obligations.

When we make changes, we will update the “Effective Date” at the top of this Privacy Policy. Where required by applicable law, we will provide additional notice or obtain consent before implementing material changes.

We encourage you to review this Privacy Policy periodically to remain informed about how we protect personal information.

21. Contact Us

If you have questions about this Privacy Policy, wish to make a privacy request, or have a concern about the handling of your personal information, please contact Incotel Group.

Incotel Group
Phone: 1-844-514-8647
Email: info@incotelgroup.com

Greater Toronto Area (GTA)
728 Victoria Road South, Units 1 and 3
Guelph, ON N1L 1C6

Greater Montreal
4000 Rue Louis-B.-Mayer
Laval, QC H7P 6C4

Quebec City Region
1825 Rue Provinciale, Suite 200
Québec, QC G1N 4S9

We will make reasonable efforts to respond to privacy inquiries and requests within the time periods required by applicable privacy legislation.

22. Our Commitment

Incotel Group is committed to respecting the privacy of individuals and to the appropriate management and protection of personal information.

We believe that maintaining the trust of our customers, partners, employees, and website visitors is essential to our business. We therefore take reasonable measures to collect, use, disclose, retain, and protect personal information responsibly and in accordance with applicable privacy laws.

Last Updated: August 25, 2026