Proudly Canadian
How City-Com by Incotel Group Supports Modern Hospitality Operations
In the hospitality industry, guest experience and staff efficiency go hand in hand. Behind every seamless stay is a network of reliable communication, security, and technology systems working together to keep both guests and employees safe. From front desk operations to housekeeping and maintenance, dependable infrastructure ensures smooth daily operations.
City-Com by Incotel Group is proud to partner with hotels and resorts across Canada, providing complete technology solutions that enhance communication, improve safety, and support staff productivity.
Reliable Telephony and SIP Lines
Clear communication is the backbone of any hotel operation. Whether connecting front desk staff with housekeeping, or allowing guests to reach room service, reliable phone systems are essential. City-Com by Incotel Group offers both hosted and on-premise telephony solutions, designed for flexibility and scalability.
Our SIP lines deliver crystal-clear voice quality while reducing costs compared to traditional phone lines. With centralized management, your staff can easily communicate across departments and even multiple properties, ensuring every guest request is handled quickly and professionally.
Security Cameras for Peace of Mind
Guest and staff safety is always a top priority. City-Com by Incotel provides high-quality security camera systems that help monitor key areas such as entrances, parking lots, hallways, and common spaces. Our modern surveillance solutions feature remote viewing, motion alerts, and easy-to-use interfaces that help managers and security personnel respond promptly to any incident.
Having visible cameras not only deters unwanted behavior but also builds guest confidence that your property takes safety seriously.
Access Control and Security Doors
Managing who can access certain areas is critical for both security and efficiency. City-Com by Incotel installs advanced access control systems that make it easy to manage doors throughout your property—from guest areas to back-of-house zones.
With customizable credentials, key cards, or mobile access options, you can safeguard private areas such as storage rooms, offices, and staff-only zones. Our security doors integrate seamlessly with your access control system, providing an additional layer of protection without compromising convenience.
Digital Signage for Communication and Engagement
Digital signage offers an attractive and dynamic way to communicate with guests and staff. From welcoming messages and event information to emergency notifications, digital displays keep everyone informed. City-Com’s by Incotel Group signage solutions are easy to update and can be customized to match your brand style, helping you create an engaging and professional atmosphere in your lobby, meeting areas, and hallways.
Protecting Lone Workers
Hotels often have staff working alone—housekeepers, maintenance personnel, or night managers who may be in isolated areas. City-Com by Incotel Group provides solutions that help protect lone workers by ensuring they can instantly call for help if needed. Integration with security systems and mobile devices allows real-time alerts and location tracking to keep employees safe while they perform their duties.
Partnering with City-Com by Incotel Group
At City-Com, by Incotel Group, we understand the unique challenges faced by hotels. We design, install, and support complete communication and security systems that enhance safety, streamline operations, and improve the guest experience.
Whether you are upgrading your telephony system, expanding surveillance coverage, or looking to protect lone workers, City-Com by Incotel Group is your trusted partner in hospitality technology.