Proudly Canadian
In a world where communication and safety systems power daily operations, organizations need a partner they can rely on every minute of the year. At Incotel Group, we provide 24/7/365 service and support to customers who depend on strict Service Level Agreements (SLAs) and fast, dependable response times. With clients located across Canada, we are built to support mission-critical environments where reliability is non negotiable.
More Than Telecommunications
While telecommunications remains one of our core strengths, Incotel Group has grown into a trusted provider of integrated communication, safety, and connectivity solutions. Our portfolio spans far beyond voice services, allowing us to support a wide range of industries and operational needs.
Our expertise includes:
- Situational Awareness and Response Assistant for automated alerting, mass notification, and safety workflows
- Nurse Call Systems for long term care, hospitals, retirement homes, and assisted living
- Enterprise grade WiFi solutions that ensure seamless connectivity for staff, residents, customers, and devices
- Unified communications, Mitel VoIP systems, paging, and emergency communication technologies
- SIP Lines
- Business Internet
- Cabling infrastructure and nationwide installation services
With this diverse suite of solutions, we help organizations strengthen safety, enhance communication, and improve operational efficiency.
A Team That Shows Up Every Time
Our customers trust us because we do not just install systems. We stand behind them. Our national team of technicians, engineers, project managers, and support specialists is equipped to respond quickly and effectively to any issue, whether it is a system alert, hardware failure, connectivity problem, or urgent escalation.
We operate with the philosophy that customer service is not a department. It is our culture. From routine maintenance to unexpected emergencies, we are here whenever and wherever our clients need us.
Supporting Customers Coast to Coast
Incotel Group proudly supports clients nationwide, including healthcare providers, long term care homes, municipalities, retail chains, enterprise offices, and industrial facilities. Our structure allows us to deliver consistent service and clear communication regardless of location or size.
Whether you are in a major city or a remote community, we bring the same level of dedication and technical expertise.
Why Organizations Choose Incotel Group
- 24/7/365 availability for mission critical support
- SLA backed response times for customers that depend on uptime
- A broad product lineup including Emergency Response, Nurse Call, WiFi, and telecommunications
- National reach that supports sites across Canada
- A hands on leadership team that remains directly involved in customer success
- Decades of experience in communication and safety technologie
Committed to Keeping You Connected and Protected
At Incotel Group, we believe our role is simple: keep your people connected, your systems online, and your operations running without interruption. Whether it is a nurse call alert, a WiFi outage, a SARA integration, or a telecom upgrade, our team is ready around the clock.
Your organization operates every day of the year and so do we.