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Meet Milla.

The new AI-powered member of your customer service team.

Get a demo

What if your customer service department had a new whiz kid who worked 24/7?

Incotel introduces Milla, the AI receptionist solution, designed to scale your client support and drive revenue simultaneously.

Effortless Response

Resolve

up to 90%

of routine customer queries without human intervention.

Higher Revenue

See an average

35% increase

in Average Order Value.

Well connected, like family.

At Incotel, we believe technology should productively bring us closer. Like family. We’ve been offering personalized telecom solutions for over 3 generations. We’d love to add you to our growing list of well-taken-care-of customers:

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The Incotel Advantage

Tech Savvy,
Human Touch

We bridge the gap between cutting-edge technology and authentic human connection. By implementing Milla, our advanced AI-powered assistant, we never cap your customer support capacity while maintaining the hyper-personalized care your brand demands.

46-Year Legacy of
Proven Trust

Telecom capabilities evolve, but deep-rooted reliability doesn’t. For over three generations, our obsession with customer service has ensured that we treat your business connectivity with the ultimate dedication and care.

Enterprise-Scale,
Tailored Support

We are trusted by global industry giants—including Mitel, Microsoft, Accenture, and KPMG. No matter how large our infrastructure grows, we work hard to ensure your business is serviced as a highly prioritized partner.

See MILLA in action for your business.

Tell us a bit about you and your needs and we’ll show you how MILLA handles your specific customer service challenges.
  • 90% Call containment rate
  • 24/7 Always-on coverage
  • 100+ Languages supported

What Milla Can Do

Voice AI

90% containment rate

Replace your phone menus with a natural, conversational AI that answers callers 24/7, routes intelligently, and escalates to a live agent when needed.

  • Available 24/7, zero wait time
  • Supports French and English
  • Seamless handoff to your team

AI Live Chat

Faster resolution, less effort

Intelligent chat that handles routine client queries and assists your agents with suggested responses in real time.

  • Escalates to human when needed
  • Reduces agent workload significantly
  • Powered by your company knowledge

Social Messaging

One inbox, every channel

Reach your customers on every channel from one unified platform. WhatsApp, SMS, Facebook and more, all managed seamlessly.

  • No missed client conversations
  • WhatsApp, SMS, Facebook Messenger
  • AI handles routine requests automatically

Analytics & Reporting

Real-time quality assurance

Full visibility into every client interaction. Track resolution rates, agent performance, and customer satisfaction in one dashboard.

  • Interaction-by-interaction reporting
  • Data-backed decisions for your team
  • Continuous performance optimization

See MILLA in action for your business.

Get a demo

Solutions

Business Phone Systems
VoIP On-premises Phone
VoIP Cloud Telephony
SIP Trunking for Business
Contact Center Solutions
Network Cabling Installation
Internet for Business

Products/Brands

Mitel Phone Systems
Connexio Business Cloud
Verkada Cloud Surveillance
Wireless Solutions
Paging Systems
Nurse Call Solutions
Internet for Business
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Field Services
Financial Services
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Hospitals and Residences
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How can we help?

Contact Us

Greater Toronto Area (GTA)

728 Victoria Road South Units 1 and 3,
Guelph, ON N1L 1C6

Greater Montreal

4000 Rue Louis-B.-Mayer,
Laval, QC H7P 6C4

Quebec City Region

1825 Rue Provinciale, Suite 200
Québec, QC G1N 4S9

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